Shipping policy

Order Processing:

Please allow 24-48 hours for order processing, pending product Availability and payment verification. Once an order has been placed, it Cannot be modified or cancelled. Please confirm that all order details are Correct before completing the checkout process. Risano does not ship on weekends or major holidays. All orders ship from New Delhi, India.

You will receive an automatic confirmation email once your order has been placed. If you do not see the order confirmation within a few minutes of ordering, please check your spam email folder.

Due to high demand, items may become unavailable even after an order has been placed. In this case, a refund will be issued to the original payment method or by check mailed to the address listed for the order for the amount initially paid. For refunds issued to the original payment method,
Please allow 5-10 business days for the refund to appear on your bank statement.

All orders are reviewed by our security team and can be cancelled by Risano at any time.

Once your order has been processed by our fulfillments team, you will receive a shipping confirmation email with tracking information enclosed.

Orders may experience shipping delays during special releases, major holidays, and markdown periods.

Customer service hours: Monday – Saturday | 11:30 am – 7:00 pm IST | +91-9999999999

Please note that risano observes the following holidays:
Diwali
New year’s Day
Independence Day
Christmas Eve
Christmas

Lost packages: Please note that once proof of delivery is attached to a tracking number,
Risano is not responsible for lost, damaged, or stolen items. All risks are
Assumed by the courier.

If you have any additional questions or require further assistance, please
contact ordersupport@risano.in.

Final sale items: During any sale/promotion period, all sales are final. Risano reserves the right to extend, modify, or discontinue markdowns at any time without notice. No adjustments will be made for your purchases if risano lowers The price of an item you have already purchased.