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Frequently Asked Questions
PRODUCT
You can refer to the shoe size chart on the product page of our shoes. Our shoes are true to size, with a roomy toe box suitable for Indian feet.
- We have a single design in 7 colorways , in low top sneakers.
- Follow us on Instagram for updates: therisanoworld
The shoes are made of premium materials, featuring nubuck and suede synthetic leather for comfort & breathability, Rubber EVA sole for the cushioning comfort.
Orders and Payments
Go to our website's collections page, select your product, and place the order. Contact customer support for assistance.
You will receive a tracking link on your registered email and WhatsApp once the order is dispatched from our warehouse
We accept card payments, UPI, pay-later options, and cash on delivery (COD)
Shipping
Shipping is on us! Just select your sneakers and place the order.
Your new pair of Risano will reach you within 5-7 working days of placing the order.
All our deliveries are express! We love it when you place an order and ensure it reaches you promptly.
Returns & Exchange
If the size or color isn’t as expected, place a return request within 7 days of receiving the product. We’ll process it for you.
We are happy to exchange your order for a diff erent size within 7 days. Hassle-free.
Returns are picked up within 24-48 hours. Refunds are processed within 7 business days after a quality check.