Refund policy

Easy & Free 7-days Exchange/Returns

We offer exchanges & returns within 7 days from the date of delivery. Once your exchange/return query has been accepted by our team, a notification will be sent to your registered email and your order will be picked up by our logistics partner within 24-48 hours.

Pick-up will be attempted twice. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address. Reverse pick-up is subject to the availability of the service in your area pin code.

Please note that once your order has been received at the warehouse, it will go through a quality check and once approved, your exchange/return query will be processed further.

Returns and Exchanges

Estimated delivery of all exchange queries fall between 7-10 working days.

The product must be in unused and in the same condition as you received it with the original packaging.

A refund shall not be processed if the item is worn, damaged, or not in its original packaging.

The processing of refunds will occur within 5 days after the order is picked up from your end.

Click here to initiate your returns/ exchange.

Customer Support: Any queries or concerns relating to the return and cancellation may be directed by you to our customer support. Team who can be contacted at: Call us at +91-999999999 or write to us at: ordersupport@risano.in.